FNB UPGRADES NAVI VIRTUAL ASSISTANT TO STRENGTHEN ADVISER-LED SERVICES
Enhancing AI-powered, advisor‑led customer service through responsible, human‑led design FNB has announced the enhancement of its virtual assistant platform, NAVi, as part of a broader move to strengthen advisor-led banking and improve how customers experience servicing in real time. NAVi was launched as a virtual assistant on the FNB Banking App late last year to enhance…

